Terms of Use

Last Updated: August 25, 2025.

PLEASE READ THESE TERMS OF USE (ALSO REFERRED TO HEREIN AS "AGREEMENT") CAREFULLY BEFORE USING THE ARITZIA WEBSITE. These terms of use are a binding contract that governs use of the Aritzia website, limits liability of Aritzia and other persons, specifies the jurisdiction for resolution of disputes, and contains other important provisions.

Each time you access or use the Aritzia website, you acknowledge and signify that you have read, understood, and agree to be bound by the most current version of these terms of use. If you do not agree with these terms of use, you may not access or use the Aritzia website.

If you are a natural person who is acting for purposes outside your trade, business, craft or profession and you are habitually resident in the UK or EU, you are a “UK/EU Consumer”.

1. Your Acceptance of these Terms of Use

These Terms of Use are a legal agreement between you and United States of Aritzia Inc. ("Aritzia") with an address of 118-611 Alexander Street, Vancouver, BC V6A 1E1, Canada, regarding your access to and use of the Aritzia website located at intl.aritzia.com and all content, information, products, and services available on or through the website (collectively, the "Website"). The Website is the property of Aritzia and its licensors.

These Terms of Use are in addition to any other agreement you may have with Aritzia, including an agreement for your purchase of Aritzia products or services.

2. Changes to these Terms of Use

Aritzia may in its discretion change these Terms of Use at any time, without any prior notice to you, by posting the changed Terms of Use on the Website. The changed Terms of Use are effective immediately upon posting. It is your responsibility to check the "Last Updated" date at the top of these Terms of Use and review any changes since the last version. By using the Website after these Terms of Use have been changed, you signify your acceptance and agreement to the changed Terms of Use. You may not change, supplement or amend these Terms of Use in any manner. In some cases, we may also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via email or another manner through the Service. Any modifications to these Terms of Use will be effective upon our posting the modified version (or as otherwise indicated at the time of posting) on Aritzia's website at aritzia.com/intl/en.

3. Permissible Users

You may not use the Website if you are under the age of majority in the jurisdiction in which you live (which in most jurisdictions is 18 years of age) or if you cannot form legally binding contracts under applicable law. If you are under the age of majority, then your parent or legal guardian may use the Website on your behalf.

You may not use the Website if you breach these Terms of Use, if your permission to use the Website has been suspended or terminated by Aritzia, or if these Terms of Use as they apply to you have been terminated.

4. Permissible Use

The Website is made available to you for your lawful, personal, non-commercial use only. You may use the Website only for the purposes and in the manner permitted by the Website and subject to these Terms of Use and all applicable laws. Using the Website for any other purpose or in any other manner is strictly prohibited.

The Website and its content may not be copied, reproduced (except for printing in accordance with this section), imitated, republished, translated, uploaded, posted, publicly displayed, transmitted, modified, indexed, catalogued, mirrored, or distributed in any way, in whole or in part, for any purpose whatsoever, without the express prior written consent of Aritzia.

You may print Website pages for your personal, non-commercial informational purposes only, provided that you do not modify any of the pages or other content and you do not remove or alter any visible or non-visible identification, marks, notices or disclaimers. You may not use any of the software or services that are used by Aritzia in the operation or provision of the Website except while you are using the Website in accordance with these Terms of Use.

5. Other Terms and Conditions

Additional terms and conditions and policies (collectively, the "Other Terms and Conditions") apply to purchases of products and services through the Website and to specific portions, features or services (such as contests and other promotions) of or offered through the Website. Without limiting the generality of the foregoing, the following are links to certain Other Terms and Conditions:

For Shipping & Delivery Terms: www.aritzia.com/intl/en/shipping-info
For Payment & Security Terms: www.aritzia.com/intl/en/security
For Return & Exchange Terms: www.aritzia.com/intl/en/returns

Aritzia may in its discretion change the Other Terms and Conditions at any time, without any prior notice to you, by posting changed Other Terms and Conditions on the Website. The changed Other Terms and Conditions are effective immediately upon posting. It is your responsibility to check the "Last Updated" date at the top of these Terms of Use and review any changes since the last version.

The Other Terms and Conditions are incorporated into and form part of these Terms of Use by this reference. If there is a conflict or inconsistency between any Other Terms and Conditions and these Terms of Use, the Other Terms and Conditions will govern regarding the specific purchase, portion, feature or service to which they apply.

6. Purchases Are With Globel-e

The Website checkout is hosted, owned, and operated by Global-e and its group companies (“Global-e”), and not by Aritzia. You acknowledge and agree that:

(a) any orders that you place or transactions that you enter into via the Website are concluded with Global-e (and not with Aritzia) and are subject to Global-e’s Terms of Sale available here: https://www.global-e.com/tos. Please review Global-e’s Terms of Sale carefully before you make any purchase because you must agree to, and comply with, them;

(b) any contract of sale in relation to goods that you enter into via the Website will be with Global-e (and not Aritzia);

(d) the Aritzia Group (as defined below) is not a party to (or has any liability in connection with) any contract for products that you enter into with Global-e via the Website (meaning that your recourse in respect of any such contract is with Global-e only).

7. Ownership of Website and Content

The Website and its content (including all text, graphics, interfaces, images, video, sounds, music, artwork, designs, computer code, data, and other elements available on or through the Website, and the design, structure, selection, arrangement, and look and feel of those items, and the Website as a whole) are owned solely by Aritzia and its licensors, and are protected by Canadian and international copyright, trademark, and other laws. Your use of the Website does not transfer to you any right, title or interest in, to or associated with the Website or its content.

8. Your Information

You will ensure that all information you provide to Aritzia, (and/or Global-e, where applicable), through the Website or otherwise, including account information (including your legal name, residential address, e-mail address), payment information (including your credit card numbers and their expiration dates), and transaction-related information, is true, accurate, current, and complete. Aritzia will rely on the information you provide. You will be solely responsible and liable for any and all loss, damage and additional costs that you, Aritzia or any other person may incur as a result of your submission of any false, incorrect, or incomplete information or your failure to promptly update your account information and payment information if they change.

9. Communications

If you are a UK/EU Consumer, this section 9 (Communications) does not apply to you.

You authorize Aritzia to: (a) accept communications it receives from you by means of the Website as if those communications had been given directly by you in writing and signed by you; and (b) respond to your communications through the Website, by e-mail or other means of communication.

Communications you send to Aritzia are not effective unless and until they are processed by the responsible Aritzia representative. Aritzia may refuse to process any communications sent to Aritzia, or may reverse the processing of any communications sent to Aritzia, at any time in Aritzia’s discretion, and without any notice or liability to you or any other person, including if Aritzia believes the communication to be fraudulent or unlawful or defective, inaccurate or incomplete due to a technical malfunction or in breach of these Terms of Use.

Please see our Privacy Policy.

10. Personal Information Privacy

You should read Aritzia’s Privacy Notice which describes what information we collect relating to you (though do note it is not part of these Terms of Use or the Other Terms and Conditions and can change). It is available online: intl.aritzia.com/privacy-policy. Nothing in the Privacy Policy constitutes an express or implied representation, warranty, covenant or other contractual obligation of Aritzia and you hereby waive any right to make such a claim against Aritzia. This Agreement, including, in particular, sections 18 and 22, applies to all processing of your personal information by Aritzia.

11. Misprints and Errors, Product Availability and Prices

Aritzia endeavours to provide current and accurate information on the Website, but misprints, errors, inaccuracies, omissions (including incorrect specifications for products) or other errors may sometimes occur. Aritzia cannot guarantee that products and services advertised on the Website will be available when ordered or thereafter, and does not warrant that the content of the Website (including product descriptions, photographs and colours) is accurate or complete. Please note that your monitor might not accurately display product colours.

Aritzia reserves the right to: (a) correct any error, inaccuracy or omission at any time without prior notice or liability to you or any other person; (b) change at any time the products and services advertised or made available for sale on the Website, the prices, fees, charges and specifications of those products and services, any promotional offers and any other Website content in order to reflect changes in relevant laws or regulatory requirements or to implement minor technical adjustments or improvements without any notice or liability to you or any other person; (c) cancel, terminate or not process or otherwise refuse any order you place (including accepted orders) where the price or other material information on the Services is inaccurate; and (d) limit quantities available for sale or sold. All prices and other amounts appearing on the Website are quoted in local currency.

12. Trademarks

ARITZIA, TEN ARITZIA, GOLDEN ARITZIA, TNA, BABATON, WILFRED, WILFRED FREE, LITTLE MOON, DENIM FORUM, SUNDAY BEST, THE SUPER PUFF and related logos are registered or unregistered trademarks, service marks, and trade names owned or licensed by Aritzia and its affiliates. Other product and company names and logos appearing on the Website may be registered or unregistered trademarks, service marks or trade names of their respective owners. Any use of the trademarks, service marks or trade names displayed on the Website is strictly prohibited, and nothing appearing on the Website will be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of those trademarks, service marks or trade names.

13. Accounts and Codes

To access and use certain features and services of the Website you must have a valid Website account and use a valid user name and password (collectively "Codes") accepted by Aritzia. Accounts and Codes are personal, and may not be shared.

You are fully responsible and liable for maintaining the confidentiality of your account information and Codes and for any and all use and misuse of your account and Codes (including all transactions using your account or Codes) and for all resulting loss and damage. You may not disclose your Codes to any other person or permit any other person to use your account or Codes. You will immediately notify Aritzia’s Concierge by telephone here or e-mail to service@aritzia.com if you discover any unauthorized use of your account or you know or suspect that your Codes have been lost or stolen or become known to or used by any other person. Aritzia will not be liable for any loss or damage arising from your failure to comply with the above requirements.

Aritzia is not under any obligation to verify the actual identity or authority of any person using your account or Codes. Aritzia may act upon any communication that is given through your account or by using your Codes.

Codes do not restrict access by Aritzia to password-protected information. Codes may not prevent unauthorized access to data or other information. Aritzia may in its discretion cancel or suspend your account or change your Codes at any time without any notice or liability to you or any other person, unless you are a UK/EU Consumer, in which case Aritzia may only exercise this right if you are in material breach of these Terms (for example, fraudulent activity or security threats).

Aritzia may in its discretion at any time require proof of the identity of any person seeking to access and use the Website, and may deny access to and use of the Website or parts of it or refuse to accept or act upon any communication if Aritzia is not satisfied with the proof.

14. Feedback/Submissions

You agree that you will not submit to Aritzia any information or ideas that you consider to be confidential or proprietary. Any feedback or unsolicited ideas, suggestions, or other materials (including ideas for new advertising or marketing campaigns, or promotions, new or improved products or services, or new product names or branding) that you send to Aritzia (collectively "Submissions") are deemed to be non-confidential, you automatically grant to Aritzia and its successors, assigns, and licensees a perpetual, royalty-free, irrevocable, unrestricted, non-exclusive, world-wide, assignable, sublicensable right and license to use and exploit the Submissions or any ideas, concepts, know-how, or techniques associated with the Submissions in any manner and for any purpose whatsoever, commercial or otherwise, using any form, media or technology now known or later developed, without providing any compensation or attribution to you or any other person, without any liability whatsoever, and free from any obligation of confidence or other duties, and you automatically waive in favour of Aritzia and its successors, assigns, and licensees any and all moral rights in the Submissions.

15. Linked Sites

For your convenience, the Website may provide links or references to other Internet sites or resources and businesses operated by other persons (collectively "Linked Sites"). Linked Sites are independent from Aritzia, and Aritzia does not endorse, and has no responsibility or liability for or control over, Linked Sites or their business, goods, services, or content. Your use of Linked Sites and your dealings with the owners or operators of Linked Sites is at your own risk, and you will not make any claim against Aritzia arising from, connected with, or relating to your use of Linked Sites or your dealings with the owners or operators of Linked Sites.

16. Prohibited Activities

Deep links to the Website without the express written permission of Aritzia are strictly prohibited. Aritzia may in its discretion cancel and revoke any permission it may give to link to the Website at any time and without any notice or liability.

Framing, mirroring, scraping or data-mining the Website or any of its content in any form and by any means (including robots, spiders, or other automatic devices, programs or methodologies) is strictly prohibited. You may not use any collaborative browsing or display technologies in connection with your use of the Website or to post comments, communications or any other data of any kind to or on the Website with the intention that the posting may be viewed by other users of the Website.

You may not attempt to circumvent the ordinary navigational structure or presentation of the Website or its content, or attempt to access or obtain any Website content or other data by any means that is not purposely made available to you by the Website.

You may not attempt to gain unauthorized access to any part of the Website or its content, or any related system, network, service or data, by hacking, password mining or any other means. You may not attempt to test or tamper with the security of the Website or attempt to interfere with the proper working of the Website, any transaction being conducted through the Website, or any other person’s use of the Website.

You may not upload, transmit, or distribute any computer viruses, worms, or any software intended to damage or alter a computer system or data.

You shall not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Website. You shall not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Website. You shall not access the Website in order to build a similar or competitive service. Any future release, update, or other addition to functionality of the Website shall be subject to the terms of this Agreement (as amended from time to time).

17. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW: THE WEBSITE, AND THE PRODUCTS, SERVICES, AND CONTENT PROVIDED THROUGH THE WEBSITE, ARE PROVIDED ON AN "AS IS", "AS AVAILABLE" AND "WITH ALL FAULTS" BASIS, WITHOUT ANY REPRESENTATIONS, WARRANTIES, CONDITIONS, OR GUARANTEES OF ANY NATURE OR KIND WHATSOEVER, WHETHER EXPRESS, IMPLIED OR STATUTORY, OR ARISING FROM CUSTOM OR TRADE USAGE OR BY ANY COURSE OF DEALING OR COURSE OF PERFORMANCE, INCLUDING ANY REPRESENTATIONS, WARRANTIES, CONDITIONS, OR GUARANTEES OF OR RELATING TO ACCURACY, ACCESSIBILITY, AVAILABILITY, COMPLETENESS, DURABILITY, ERRORS, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, LACK OF VIRUSES OR OTHER DISABLING OR HARMFUL CODE, PERFORMANCE, QUALITY, RESULTS, SUITABILITY, SECURITY, TIMELINESS, TITLE, QUIET ENJOYMENT, UNINTERRUPTED SERVICE, OR WORKMANLIKE EFFORT, ALL OF WHICH ARE HEREBY WAIVED BY YOU AND DISCLAIMED BY ARITZIA TO THE FULLEST EXTENT PERMITTED BY LAW. YOU ARE SOLELY RESPONSIBLE AND LIABLE FOR THE SELECTION AND USE OF THE PRODUCTS, SERVICES, AND CONTENT PROVIDED THROUGH THE WEBSITE TO ACHIEVE YOUR INTENDED RESULTS.

ARITZIA DOES NOT PROMISE THAT THE WEBSITE, OR THE PRODUCTS, SERVICES, OR CONTENT PROVIDED THROUGH THE WEBSITE, WILL BE ERROR-FREE, UNINTERRUPTED, OR SECURE, THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE WEBSITE, OR THE PRODUCTS, SERVICES, OR CONTENT PROVIDED THROUGH THE WEBSITE, WILL PRODUCE SPECIFIC RESULTS. YOU USE THE WEBSITE, AND THE PRODUCTS, SERVICES, AND CONTENT PROVIDED THROUGH THE WEBSITE, AT YOUR OWN RISK. EXCEPT AS SET FORTH IN THE RETURN & EXCHANGE TERMS, IF YOU ARE DISSATISFIED WITH THE WEBSITE, OR THE PRODUCTS, SERVICES, OR CONTENT PROVIDED THROUGH THE WEBSITE, YOUR SOLE REMEDY IS TO CEASE USING THE WEBSITE, AND THE PRODUCTS, SERVICES, AND CONTENT PROVIDED THROUGH THE WEBSITE.

YOU ARE SOLELY RESPONSIBLE FOR OBTAINING, PROVISIONING, CONFIGURING, MAINTAINING, PAYING FOR, AND PROTECTING FROM LOSS AND DAMAGE, ALL EQUIPMENT, SOFTWARE AND SERVICES (AND ALL DATA CONTAINED THEREIN) NECESSARY FOR YOUR USE OF THE WEBSITE.

Nothing in these Terms of Use shall affect your legal rights under applicable consumer laws.

18. Liability Exclusions

If you are a UK/EU Consumer: (i) section 18(a) and (b) (Liability Exclusions) do not apply to you; and (ii) sections 18(c) and 18(d) (Liability Exclusions) do apply to you.

(a) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, (A) IN NO EVENT AND UNDER NO CIRCUMSTANCES WILL ARITZIA GROUP BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DAMAGE OR LOSS (INCLUDING INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGE OR LOSS, LOSS OF PROFIT, LOSS OF REVENUE, LOSS OF DATA OR INFORMATION, LOSS OF USE, LOSS OF BUSINESS, LOSS OF OPPORTUNITY, LOSS OF PRODUCTIVITY, OR ANY OTHER COMMERCIAL DAMAGE OR LOSS) ARISING FROM, CONNECTED WITH, OR RELATING TO THE WEBSITE OR THE PRODUCTS, SERVICES, OR CONTENT PROVIDED THROUGH THE WEBSITE; AND (B) IF NOTWITHSTANDING THE FOREGOING OR ANY OTHER PROVISIONS OF THESE TERMS OF USE ARITZIA GROUP IS LIABLE TO YOU OR ANY OTHER PERSON, THEN IN NO EVENT AND UNDER NO CIRCUMSTANCES WILL ARITZIA GROUP’S TOTAL AGGREGATE LIABILITY ARISING FROM, CONNECTED WITH, OR RELATING TO THE WEBSITE OR THE PRODUCTS, SERVICES, OR CONTENT PROVIDED THROUGH THE WEBSITE, EXCEED US$100. THE FOREGOING LIABILITY EXCLUSION AND LIMITATION APPLY TO LIABILITY UNDER ANY THEORY OF LAW (INCLUDING CONTRACT, TORT, STATUTE AND STRICT LIABILITY), REGARDLESS OF ANY NEGLIGENCE OR OTHER FAULT OR WRONGDOING (INCLUDING FUNDAMENTAL BREACH OR GROSS NEGLIGENCE) BY ARITZIA OR ANY PERSON FOR WHOM ARITZIA IS RESPONSIBLE, EVEN IF OTHER REMEDIES ARE NOT AVAILABLE OR DO NOT ADEQUATELY COMPENSATE YOU OR ANY OTHER PERSON FOR THE LOSS AND DAMAGE, OR ARITZIA KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF THE POTENTIAL LOSS OR DAMAGE BEING INCURRED.

(b) THE DISCLAIMER OF CERTAIN WARRANTIES AND CONDITIONS AND THE EXCLUSION OR LIMITATION OF CERTAIN LIABILITIES IS PROHIBITED BY LAW IN SOME JURISDICTIONS, AND SO THE FOREGOING DISCLAIMERS AND LIABILITY EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

i. death or personal injury caused by our negligence;

ii. fraud or fraudulent misrepresentation; or

iii. any matter in respect of which it would be unlawful for us to exclude or restrict our liability.

(d) If you are a UK/EU Consumer, save as set out in section 18(c) above:

i. if we fail to comply with these Terms of Use, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms of Use or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that these Terms of Use became legally binding;

ii. nothing in these Terms of Use affects your statutory rights as a consumer;

iii. we only supply products for domestic and private use. You agree not to use the products for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity; and

iv. our maximum liability to you under these Terms of Use will be limited £100.

19. Indemnity

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, YOU WILL DEFEND, INDEMNIFY AND HOLD HARMLESS ARITZIA GROUP FROM AND AGAINST ANY AND ALL LOSSES, DAMAGES, COSTS, EXPENSES, CLAIMS, COMPLAINTS, DEMANDS, ACTIONS, SUITS, PROCEEDINGS, LOSS, LIABILITIES AND OBLIGATIONS (INCLUDING DAMAGES, EXPENSES, AND COSTS), SETTLEMENT PAYMENTS, AND ATTORNEY’S FEES AND EXPENSES (COLLECTIVELY, "CLAIMS/PROCEEDINGS/LIABILITIES") DIRECTLY OR INDIRECTLY ARISING FROM, CONNECTED WITH OR RELATING TO YOUR USE OF THE WEBSITE OR YOUR NEGLIGENCE, MISCONDUCT, OR BREACH OF THESE TERMS OF USE. YOU WILL NOT ENTER INTO ANY SETTLEMENT OR OTHER AGREEMENT ON BEHALF OF ARITZIA GROUP, OR WHICH AFFECTS THE RIGHTS OR INTERESTS OF ARITZIA GROUP, WITHOUT ARITZIA’S EXPRESS PRIOR WRITTEN CONSENT, WHICH CONSENT MAY BE WITHHELD IN ARITZIA’S DISCRETION. NOTWITHSTANDING THE FOREGOING, ARITZIA GROUP RETAINS THE RIGHT TO PARTICIPATE IN THE DEFENSE OF AND SETTLEMENT NEGOTIATIONS RELATING TO ANY CLAIMS/PROCEEDINGS/LIABILITIES WITH COUNSEL OF THEIR OWN SELECTION AT THEIR SOLE COST AND EXPENSE.

IN THESE TERMS OF USE, "ARITZIA GROUP" MEANS ARITZIA AND ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS AND SUPPLIERS, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, SHAREHOLDERS, DISTRIBUTORS, AND REPRESENTATIVES, JOINTLY AND SEVERALLY.

20. Changes/Termination

Notwithstanding any other provision of these Terms of Use, Aritzia may in its discretion change, discontinue, modify, restrict, suspend, or terminate the Website or any of its content at any time without any notice or liability to you or any other person, unless you are a UK/EU Consumer in which case exercise of this right by Aritzia will be subject to section 18(c) and 18(d) (Liability Exclusions).

Aritzia may in its discretion and for its convenience at any time immediately suspend or terminate your permission to access and use the Website without any notice or liability to you or any other person, unless you are a UK/EU Consumer, in which case exercise of this right by Aritzia will be subject to section 18(c) and 18(d) (Liability Exclusions).

These Terms of Use as they apply to you are effective unless and until terminated. You may terminate these Terms of Use by permanently ceasing to use the Website and giving written notice of termination to Aritzia’s Concierge. Aritzia may terminate these Terms of Use at any time either by giving a notice of termination to you or by denying you access to the Website. The obligations and liabilities you incur prior to termination of these Terms of Use will survive termination. Sections 6, 7, 9, 10, 12, 14, 16, 17, 18, 19, 21, 22 and 23 of these Terms of Use will survive termination and continue to apply and be binding upon you and Aritzia.

21. Governing Law

Except where otherwise prohibited by law, these Terms of Use and all related matters are and will be governed by, and construed and interpreted solely in accordance with, the laws of the State of New York and applicable federal laws of the United States, excluding any rules of private international law or the conflict of laws that would lead to the application of the laws of any other jurisdiction and excluding any law that implements the United Nations Convention on Contracts for the International Sale of Goods.

22. Dispute Resolution

(a) Except as provided in paragraph (f) and to the maximum extent permitted under applicable law, any and all controversies, disputes, demands, counts, claims, or causes of action (collectively "Disputes" and each a "Dispute") (including the interpretation and scope of this clause, and the arbitrability of the Dispute) between you and Aritzia or Aritzia’s employees, agents, successors, or assigns, shall exclusively be settled through arbitration, except that you or Aritzia may take claims to small claims court if the dispute qualifies for hearing by such a court. There is no judge or jury in arbitration. ARBITRATION PROCEDURES ARE SIMPLER AND MORE LIMITED THAN RULES APPLICABLE IN COURT, AND REVIEW BY A COURT IS LIMITED.

If you are a UK/EU Consumer, section 21(b) does not apply to you. However, should you have any reasons for a complaint, please reach out to us in the first instance. You can contact us by emailing us at service@aritzia.com or calling us here.

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW:

(b) Arbitration shall be administered by the American Arbitration Association (“AAA”), in accordance with the Consumer Arbitration Rules as supplemented by the Mass Arbitration Supplementary Rules (the “AAA Rules”) then in effect, except as modified by this Arbitration Agreement. The AAA Rules are currently available at https://www.adr.org/media/yawntdvs/2025_consumer_arbitration_rules.pdf. Unless you and Aritzia expressly agree in writing otherwise: (i) the arbitration will be conducted solely based upon written evidence (declarations or affidavits) and written arguments submitted by or on behalf of each of you and Aritzia; and (ii) there will be not be any in-person hearing (including any hearing by teleconference, videoconference or web conference) of the parties, witnesses or legal counsel. Notwithstanding the foregoing, this section 22(b) does not apply to a Dispute based upon infringement, misappropriation or violation of intellectual property rights (including copyright and trademarks).

(c) Court Litigation: To the maximum extent permitted under applicable law, if and to the extent, and for any reason, that a Dispute is not subject to arbitration as set forth in section 22(b), then subject to section 22(d) the Dispute will be resolved before the Supreme Court of British Columbia sitting in the City of Vancouver, and you and Aritzia each hereby irrevocably submit and attorn to the original and exclusive jurisdiction of that court in respect of all of those Disputes, except that Aritzia may commence litigation against you in the competent courts of any other jurisdiction seeking injunctive relief (or similar urgent legal remedies) to avoid irreparable harm or to preserve the status quo or to enforce these Terms of Use.

(d) Informal Dispute Resolution: Before you commence arbitration or litigation regarding a Dispute: (i) you will give notice of the Dispute to Aritzia’s Concierge representatives at service@aritzia.com or call us here and allow Aritzia at least thirty (30) days to investigate and attempt to resolve the Dispute; and (ii) upon request by Aritzia during the thirty (30) day period you will participate in good faith discussions regarding the Dispute with a view to resolving the dispute in a reasonable manner.

(e) Temporary/Injunctive Relief: Notwithstanding that a Dispute is subject to arbitration under section 22(b): (i) you or Aritzia may commence litigation in the Supreme Court of British Columbia sitting in the City of Vancouver seeking injunctive relief (or similar urgent legal remedies) to avoid irreparable harm or to preserve the status quo, and you and Aritzia each hereby irrevocably submit and attorn to the non-exclusive jurisdiction of that court in respect of those matters; and (ii) Aritzia may commence litigation against you in the competent courts of any other jurisdiction seeking injunctive relief (or similar urgent legal remedies) to avoid irreparable harm or to preserve the status quo or to enforce these Terms of Use.

(f) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NO JURY OR CLASS PROCEEDINGS: YOU AND ARITZIA EACH IRREVOCABLY WAIVE ALL RIGHTS TO TRIAL BY JURY OR TO COMMENCE OR PARTICIPATE IN A CLASS OR REPRESENTATIVE ARBITRATION OR LITIGATION. ANY ARBITRATION OR COURT LITIGATION REGARDING DISPUTES WILL BE BROUGHT BY YOU OR ARITZIA IN AN INDIVIDUAL CAPACITY, AND NOT AS PLAINTIFF OR CLASS MEMBER IN A CLASS OR REPRESENTATIVE PROCEEDING. THE WAIVER OF THE RIGHT TO PARTICIPATE IN A CLASS OR REPRESENTATIVE PROCEEDING IS PROHIBITED BY LAW IN SOME JURISDICTIONS, AND SO THE FOREGOING WAIVER MIGHT NOT APPLY TO YOU.

(g) If any part of this dispute resolution provision is deemed invalid, unenforceable or illegal, then the balance of this dispute resolution provision shall remain in effect and be construed in accordance with its terms as if the invalid, unenforceable, or illegal provision were not contained. If, however, section 22(b) is found invalid, unenforceable or illegal, then neither you nor Aritzia shall be entitled to arbitration.

(h) If for any reason a claim proceeds in court rather than in arbitration, to the maximum extent permitted under applicable law, the dispute shall be exclusively brought in Vancouver, in the Province of British Columbia, Canada, and you and Aritzia consent to the exclusive jurisdiction of the courts in Vancouver, British Columbia, Canada.

23. Other Matters

(a) You and Aritzia are non-exclusive, independent contracting parties, and nothing in these Terms of Use or done pursuant to these Terms of Use will create or be construed to create a partnership, joint venture, agency, employment, or other similar relationship between you and Aritzia.

(b) Upon request by Aritzia, you will execute all further documents and instruments and do all further things as may be reasonably necessary to implement and carry out the provisions and intent of these Terms of Use.

(c) No consent or waiver by Aritzia to or of any breach of these Terms of Use by you will be effective unless in writing and signed by Aritzia or will be deemed or construed to be a consent to or waiver of a continuing breach or any other breach by you.

(d) Except as expressly set forth in these Terms of Use, Aritzia's rights and remedies under these Terms of Use are cumulative and not exhaustive or exclusive of any other rights or remedies to which Aritzia may be lawfully entitled under these Terms of Use or at law, and Aritzia will be entitled to pursue any and all of its rights and remedies concurrently, consecutively and alternatively. The provisions of these Terms of Use will enure to the benefit of and be binding upon you and Aritzia and your respective successors and permitted assigns.

(e) If any provision of these Terms of Use is held by a court or arbitrator of competent jurisdiction to be invalid or unenforceable for any reason, then the provision will be deemed severed from these Terms of Use and the remaining provisions will continue in full force and effect without being impaired or invalidated in any way, unless as a result of the severance these Terms of Use would fail in its essential purpose.

(f) You will not assign, transfer, delegate, license, sub-license, or grant these Terms of Use or your rights, duties and obligations under these Terms of Use without Aritzia's express prior written consent, which consent may be withheld in Aritzia's discretion. Aritzia may, without your consent, assign these Terms of Use or any of Aritzia's rights, duties, or obligations under these Terms of Use unless you are a UK/EU Consumer, in which case Aritzia may only assign in the following circumstances:

i. where it is required under applicable law;

ii. with your express consent; or

iii. where such assignment will not materially impact your rights under contract.

(g) To the maximum extent permitted under applicable law, these Terms of Use and the Other Terms and Conditions together set forth the entire agreement between you and Aritzia regarding the subject matter of these Terms of Use and the Other Terms and Conditions, and supersede all previous communications, representations, negotiations, discussions, agreements, or understandings, whether oral or written, with respect to the subject matter of these Terms of Use and the Other Terms and Conditions. There are no representations, warranties, terms, conditions, undertakings, or collateral agreements, express, implied or statutory, between you and Aritzia regarding the subject matter of these Terms of Use and the Other Terms and Conditions other than as expressly set forth in these Terms of Use and the Other Terms and Conditions.

(h) All rights not expressly granted by these Terms of Use are reserved by Aritzia.

(i) If you have any questions or comments regarding these Terms of Use, please contact Aritzia’s Concierge by mail at: Aritzia - Concierge, #118 - 611 Alexander Street, Vancouver, British Columbia, Canada V6A 1E1, e-mail: service@aritzia.com or call us here.