FAQs
How are taxes and duties applied to international orders?
The prices on our website do not include taxes, duties or shipping. Depending where you live, your country’s customs office may impose a few additional charges on your order: import fees, declaration fees, import duties (tariffs) and/or taxes. In some countries, orders below a certain value may not be subject to duties. This is often known as De Minimis value, and is determined by your local customs office. For all online orders — including the purchase of gift cards — all the fees required for customs clearance are the sole responsibility of the customer (that’s you). They will be charged upon arrival.
On rare occasions, customs agents may delay the delivery of packages at their discretion.
The powers that be also require us to state the value of your order (i.e. the price) directly on your package. We know what you’re thinking, and no, we cannot mark any package(s) as a “gift” to help you avoid paying extra fees. (Sorry.)
Aritzia has no control over these charges. For more information on customs, duties, taxes and other import charges, please contact your local customs office.
I'm looking for an item. Can you let me know if it's available?
We'd love to assist you! Please contact Aritzia Concierge at 1-855-ARITZIA (274-8942) or email us
What is the Return & Exchange policy for items ordered on Aritzia.com?
Regular-Priced Merchandise
RETURNS
We’ve extended our online return policy. You can receive a full refund within 14 days from the shipping date or a merchandise credit within 30 days from the shipping date. After 30 days, we will no longer accept returns.
As we take extra precautions to keep our people safe, it may take us slightly longer than usual (10-14 days) to issue your refunds. We appreciate your patience during this time.
EXCHANGES
For support with online exchanges, please contact Concierge. You can either start a live chat, call 1-855-ARITZIA (2748942) or email us.
Sale Merchandise
RETURNS
Sale items marked with a discount less than 50% can be returned for merchandise credit on a gift card if returned within 14 days of the shipping date. Sorry, no refunds to original form of payment for sale or discounted items.
Sale items marked with a discount of 50% or greater are final sale.
EXCHANGES
For support with online exchanges, please contact Concierge. You can either start a live chat, call 1-855-ARITZIA (2748942) or email us.
For more information on Returns & Exchanges, click here.
Can you assist me with submitting my online order?
We'd love to assist you! Please contact Aritzia Concierge at 1-855-ARITZIA (274-8942) or email us
When will my online order be delivered?
Once an order has shipped, we'll send you an e-mail with the tracking number. Just click on the link to go to the carrier's website, where you can track the progress of your shipment. It may take 72 hours for your tracking number to be activated on our carrier's site.
You can also track your order in your order history. Log into your account using your e-mail address and password, then click on your order number in your order history. The tracking number will appear under the 'Status & Tracking' column. Click on the link to get the tracking information for your order.
For more information on Shipping, click here